Frequently Asked Questions (FAQ)
For tech support for the app, please contact netqug@ucc.co.ug
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NetQ-UG is an accurate measure of speed you experience while browsing the internet.
One thing that often gives people confusion is the difference between a Megabyte (used for file size) and a Megabit (used for download speeds). People often assume that a download speed of 1 Megabit per second (1 Mbps) will allow them to download a 1 Megabyte file in one second. This is not the case, a Megabit is 1/8 as big as a Megabyte, meaning that to download a 1MB file in 1 second you would need a connection of 8Mbps. The difference between a Gigabyte (GB) and a Gigabit (Gb) is the same, with a Gigabyte being 8 times larger than a Gigabit.
Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination. Packet loss is typically caused by network congestion. Packet loss is measured as a percentage of packets lost with respect to packets sent. Packet-loss occurs when a packet of data being send is not received or is incomplete. During this process the receiver will request that the transmitter resends the packets lost during the transfer. Packet-loss in most cases is result of poor signal/line quality. In the event of 100% packet-loss there can be several reasons for this: Your Internet is down and you should contact your (ISP), Router or Modem maybe be preventing access to the Internet, and last the connection between your computer and your Router/Modem may be severed or blocked.
Network delay is an important design and performance characteristic of a computer network or telecommunications network. The delay of a network specifies how long it takes for a bit of data to travel across the network from one node or endpoint to another. It is typically measured in multiples or fractions of seconds.
The upload speed is how fast you send data from you to others. Uploading is necessary for sending big files via email, or in using video-chat to talk to someone else online (since you have to send your video feed to them). Upload speed is measured in megabits per second (Mbps).
The download speed is how fast you can pull data from the server to you. Most connections are designed to download much faster than they upload, since the majority of online activity, like loading web pages or streaming videos, consists of downloads. Download speed is measured in megabits per second (Mbps).
The ping is the reaction time of your connection viz. how fast you get a response after you've sent out a request. A fast (lower the better) ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms).
Running a test is a very simple and easy thing to do on NetQ-UG. All you need to do is simply click on “Begin Test” and wait. Once you click on “Begin Test”, the portal will start collecting required information and in 20 seconds time will display you your results.
After the test is launched, it will just take 20 seconds for the test to complete and display your results.
Yes, you can view your Test History, you simply need to click My Results tab, there you will find the history of all your tests.
The amount of data consumed by the app in one single test varies based on the speed of your connection. For very low speeds (of about 1 Mbps), it would be about 2Megabytes. The amount of data downloaded is directly proportional to the average speed of your connection during the test (which is shown in the results page).
Your ISP name is obtained from your IP address. If your service provider purchases IPs from another service provider, you will get the service provider name, in whose name the IPs have been registered by Internet Assigned Numbers Authority.
This portal respects your privacy and no personal information is captured. Only the IP address from where the test is done, is captured.
At NetQ-UG we have configured the dial to be exponential to be able to show low speeds of 1 – 2 Mbps as well as high speed upto 100 Mbps.
Many speed test providers available on the internet, measure only last mile connectivity. Also some of them measure by sprouting multiple threads to showcase overall bandwidth. Since ISPs throttle the speed of individual threads (connections), multithread speed tests will provide a virtual faster speed, which will not be reflective of a users’ normal internet speed experience. NetQ-UG does not do multi thread downloads which gives the user their actual internet speed. We also provide end-to-end connectivity speed and not just your speed upto your ISP. Other speed test providers, place servers within your ISP, hence only last mile speed is measured. Hence the speed that you measure on other applications / websites, may differ from the speed that is shown on NetQ-UG, since NetQ-UG only shows the True Connectivity speed the user experiences, during normal day-to-day activites.
Since majority of internet usage by general users is over HTTP, NetQ-UG uses HTTP to download and upload files. The data that is downloaded / uploaded is junk data that is compressed. There is no personal information that NetQ-UG downloads / uploads. The test monitors the amount of data downloaded / uploaded in a fixed amount of time. The result is calculated as total data downloaded / uploaded divided by the time in which the data was downloaded / uploaded. The result is then converted from Megabytes / Second to Megabits/Second for easy understanding by users.
Yes, you can know the Highest and Lowest speed your Internet Service Provider is providing. All you need to do is click on "My Summary" page you will find the details about your highest and lowest speed as well as Network delay.
Yes, you can know the average speeds your Internet Service Provider is providing. All you need to do is click on "My Summary" page and you will find the details about your average speeds.
Network Delay is measured in milliseconds and is an indicator of the time it takes between requesting information on the internet and when it arrives. High network delay rates can be caused by slow and overloaded servers, poor data packing or multiple hops from network to network. In all cases, high network delay makes an internet connection feel slow. Even if the bandwidth is large, users will complain that the network is slow. In many cases, while it can take several seconds for information to arrive, it arrives all at once.
Different video quality require different data speed. Most online video platforms dynamically adjust the quality of the video to ensure smooth viewing of the video content. Generally speaking the following data speeds are required for smooth playback of video for the relevant resolution: a) SD : 2-3 Mbps b) HD : 6-8 Mbps c) 4K : 25 – 30 Mbps
While high speeds are required to ensure smooth playback of video, for live streams, packet loss is also very important. Live streams, as the name suggests buffer only 1-2 seconds worth of content. Hence if your network is having high packet loss, it will start to buffer.
Live streams normally buffer only 1-2 seconds of video content to take care of network ups and downs. Data networks being dynamic in nature, are continuously varying based on instantaneous load on the various points of the network. Hence any glitch in the network lasting more than 1-2 seconds, will cause live streaming content to hang and start buffering. Youtube and other video streaming services buffer the video for over 30 seconds. This provides for smooth playback despite prolonged network glitches of upto 30 seconds also. Network glitches can be measured using “Packet loss”
Video calls are two way communication. The video you see depends on the upload speed of the opposite party and your download speed. The video the opposite party sees, depends on the upload speed you have and the download speed of the opposite party. Hence you need to check both download and upload speeds at both ends to check where the issue is and then accordingly take it up with the relevant Internet service provider.
Online games not only require sufficient data speed, but are also require very low network delay. This is so that any action done by you, is should be sent almost instantaneously to the relevant gaming server which can process it before any of your gaming friends send their actions. Having a high speed only assures that you see what is streamed by the gaming server, however having a low network delay ensures you are able to respond quickly.
Network delay is crucial for real time applications such as online gaming and video calling. A high data speed with poor (high) network delay will deteriorate the user experience when doing live streaming or online gaming or video calling.
Packet loss is crucial for near real time applications such as live streaming, online gaming and video calling. A high bandwidth with high packet loss will deteriorate the user experience when doing live streaming or online gaming or video calling.
Speedtest measures the speed between your device and a test server, using your device's internet connection. Several factors involved in the test can result in unexpected speeds including Browsers (Chrome, Firefox, Edge, Safari, etc…) as they have different capabilities and may provide different results, particularly on high-speed connections. Using the Speedtest apps, instead of the website, usually provides more reliable results.